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Homey is a brand owned by Property Investment S.r.l.s. Via Belluno 42, 07026 Olbia - VAT number 02777270907 REA registration number SS203798. When we talk about Homey we mean Property Investment S.r.l.s.
The following General Terms and Conditions govern the contractual relations between the Guest (hereinafter the "Client") and Property Investment Srls. (Hereinafter the "Company") following the booking and payment of the accommodation chosen from those on the portal www.homeyexperience.com (hereinafter the "Site"). The following general conditions govern the terms and conditions of the agreement between the Company and the Client who books and purchases the services through the Site, as well as the transitional lease agreement entered into between the Client and the Property, acting in the name and on behalf of the owners of the accommodation. The customer is required to accept these General Conditions and Terms of Use and the conditions set out below. The customer is therefore required to fully read the General Conditions and Terms of Use as well as any conditions applicable to individual services, made available on the Site. By making a reservation or purchasing a service offered by the Company, you automatically accept the Terms and Conditions. General conditions described here.
1. Website
The booking service on www.homeyexperience.com is provided by Krossbooking, a software equipped with GeoTrust SSL (Secure Sockets Layer) technology. SSL encrypts the name, credit card number and expiration date before transmission over the network. This makes the Internet transaction secure and ensures that all sensitive data will be kept confidential.
2. Booking procedure
By accessing the online platform www.homeyexperience.com, the Customer can view and consult the availability and prices of the accommodations managed by Property Investment Srls. To conclude and confirm the reservation, the Customer must pay the amount shown on the Site by card credit by following the instructions indicated. By accepting the payment, the Company will send the Customer a Booking Confirmation e-mail containing details of the amount paid, the length of the stay, the number of occupants as well as any mandatory or additional extra services. The booking is to be considered confirmed when the operation is successful and the customer has received the booking confirmation email.
3. Cancellation Policies
The rates displayed on the website www.homeyexperience.com. The customer can cancel or modify the reservation up to the terms indicated under each rate. Failure to present the customer at check-in will result in the payment of the total amount of the reservation. Non-refundable rates cannot be changed, in case of cancellation or modification, the full amount of the stay will be charged. Any request to change the reservation is subject to approval and availability by Property Investment Srls. The costs of requests for changes to the stay will be conditioned by the number of guests or to change accommodation, there are supplements that will be requested based on availability and which depend on the period of stay.
4. Rates and Payment
For rentals of less than 30 days, the total amount must be understood as inclusive of energy and gas, heating and water consumption. The balance of the amount of the stay for the indicated period will have already been fully paid by the Customer to the Company at the time of booking by credit card payment or must be paid before check-in ". Extra Costs refer to optional services offered by the Company, these services will be invoiced with VAT at 22% as per law. The rate does not include the tourist tax which must be paid in cash or by credit card when completing the Guest Portal. The Company accepts the following payment instruments: Euro \ Mastercard, Visa. CartaSi, PayPal Cash within the limit of Euro 3,000.00 as per Italian Regulation
5. Info and Check-in and Check-out Rules
The customer must confirm the check-in time in the manner indicated in the Booking Confirmation email or through communications sent by Property Investment S.r.l.s. before the arrival. At the time of check-in, the Customer delivers to the Company's representative the identification documents for each adult and minor who will use the accommodation for identification to the security authorities (State Police). The valid identity documents for this purpose are: identity card or driving license for Italian and EU citizens, passport for non-EU citizens. Failure to show each guest's identity documents will result in a ban on access to the accommodation. The Client undertakes not to accommodate a superior number of people higher than that indicated in the Booking Confirmation. The Customer undertakes to sign - in virtual or paper form - the Lease Agreement which is stipulated according to the laws in force in the national territory (DL 431, 9 December 1998). The contract will be viewed and signed in virtual form. By signing the contract, you accept the conditions, the rules of the accommodation and the condominium legislation. When filling in the Guest Portal, a credit card will be requested to guarantee any damage (Postepay, Debit Card or prepaid cards of any kind will not be accepted). The Client agrees to allow the Company's representative, and / or third parties appointed by the same, to access the accommodation in order to carry out any necessary repairs and / or maintenance. Except in cases of emergency, the customer will be informed in advance through his contact details and, if he does not respond in time, the person in charge of the company will be able to access the accommodation. The return of the keys is mandatory according to the methods that will be communicated at check-in and according to the availability of the Property Investment S.r.l.s staff.
6. Security deposit
When filling in the Guest Portal, a credit card will be requested to guarantee any damage (Postepay, Debit Card or prepaid cards of any kind will not be accepted), The security deposit required depends on the duration of the lease, the type of accommodation of particular value and / or. The security deposit will be returned in full to the Client at the end of the stay, after the termination of the Contract. It is understood that, in the event of damage caused by the Client to the accommodation, the Company will have the right to withhold the security deposit, without prejudice, in any case, to its right to compensation for any greater damage.
7. Accommodation rules
The Customer undertakes to use the accommodation with care, keeping it clean, refraining from any act that could cause any damage to it and / or its appurtenances and / or its common parts and / or the goods contained therein. The Customer undertakes not to disturb the residents of the condominium during his entire stay in the accommodation. It is forbidden to use the Accommodation for illegal acts. it is forbidden to reproduce and / or deliver the keys of the Accommodation to third parties and / or to reveal any access codes to third parties. The loss / breakage of the keys and / or the lock entails the reimbursement of the cost of a new lock and 5 new sets of keys. The Client will be responsible for any damage caused to the Accommodation and / or to the goods contained therein. Unless expressly authorized in writing by the Company, the Client is prohibited from housing animals of any species.
8. No smoking
Is strictly forbidden to smoke inside the accommodation. In case of violation, an amount will be charged as a penalty as indicated in the annex to the Contract.
9. Treatment of personal data
The Client authorizes the Company to communicate his personal data to third parties in relation to obligations connected with the rental relationship (Legislative Decree 196/2003). For privacy. For any controversy deriving from this position, the Foro di Tempio (SS) will be exclusively competent.
Pursuant to the current legislation on the protection of personal data (EU Regulation no.679 of 2016), we wish to inform you that the processing of your personal data is carried out with correctness and transparency, for lawful purposes and protecting your privacy and your rights.
The treatments are also carried out with the aid of computerized means for the following purposes:
to acquire and confirm your booking of accommodation and ancillary services, and to provide the requested services. Since these are necessary treatments for the definition of the contractual agreement and for its subsequent implementation, your consent is not required, except in the case in which particular, so-called sensitive data is provided. In case of refusal to provide personal data, we will not be able to confirm the reservation or provide you with the requested services. The processing will cease upon your departure, but some of your personal data may or must continue to be processed for the purposes and in the manner indicated in the following points;
to fulfill the obligation set forth in the "Consolidated Law on Public Security Laws" (Article 109 RD 18.6.1931 n. 773) which requires us to communicate to the Police Headquarters, for purposes of public security, the details of the clients accommodated according to the established methods by the Ministry of the Interior (Decree of 7 January 2013). The provision of data is mandatory and does not require your consent, and in case of refusal to provide them we will not be able to host you in our structure. The data acquired for this purpose are not stored by us, unless you give us the consent to the storage as provided for in point 4;
to comply with current administrative, accounting and tax obligations. For these purposes, the processing is carried out without the need to acquire your consent. The data are processed by us and by our representatives, and are communicated externally only in compliance with legal obligations. In case of refusal to provide the data necessary for the aforementioned obligations, we will not be able to provide you with the requested services. The data acquired for these purposes are stored by us for the time required by the respective regulations (10 years, and even longer in the case of tax assessments);
to speed up the registration procedures in case of subsequent stays at our facility. For this purpose, after obtaining your consent that can be revoked at any time, your data will be kept for a maximum period of 5 years, and will be used when you are our guest again for the purposes referred to in the previous points;
to carry out the function of receiving messages and telephone calls addressed to you during your stay. Your consent is required for this purpose. You can withdraw your consent at any time. The treatment will in any case cease upon your departure;
to send you our promotional messages and updates on the rates and offers made. For this purpose, after obtaining your consent, your data will be kept for a maximum period of 5 years and will not be disclosed to third parties. You can withdraw your consent at any time;
We also wish to inform you that the European Regulation recognizes certain rights, including the right of access and rectification, or cancellation or limitation or opposition to processing, in addition to the right to data portability, if and as applicable (articles from 15 to 22 of EU Regulation no.679 of 2016). You can also lodge a complaint with the supervisory authority, according to the procedures provided for by current legislation.